Economics.
And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine ...
Packed with essential tips for today's competitive business world, these low-priced paperbacks are ideal for anyone interested in improving their business skills. Perfect for the briefcase or portfolio, these four...
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it.
How many times have you felt like banging your head against the wall trying to figure out how to deal with a routinely difficult person, whether at work or in your personal life?
Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.
Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work.
... week . All the top business people do it . They realise they have to , to under- stand the business , to find out what customers really want and how the staff go about their jobs . In an effort to find out what it is like to be a ...
... week. All the top business people do it. They realise they have to, to understand the business, to find out what customers really want and how the staff go about their jobs. In an effort to find out what it is like to be a patient in ...
... there's a problem between us (or I've done something you don't like) but I don't know what it is. Can we talk about it?” 5. Listen and show that you're listening. Give the ... Out There Dealing with Difficult People: It's A Zoo Out There 41.