Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication.
It contains exactly what writers and editors need to know. It is the book that I would have written." --Cynthia E. Spellman, Unisys The #1 guide to excellence in documentation--now completely updated!
Direct from IBM's own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been...
Developing Quality Technical Information
The guidelines in this book describe the characteristics of quality technical information. However, your role in developing information and, indeed, in developing the product, is as important as any of the guidelines.