Teaches ways to resolve and handle conflict in daily life.
By using the lessons of this book, readers will be able to apply a thorough, proven method—summarized in ten steps—for resolving conflicts.
A step-by-step guide to the unique E-R-I method of conflict resolution.
By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts.
Trust, openness and collaboration are vital for productive working relationships. However, conflict and low morale are often the norm. There is a need for new ways to manage relationships at work. This book fulfils this need.