Service Management
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Service Management: An Integrated Approach to Supply Chain Management and Operations
By Barry Render, Cengiz HakseverThe Hands-On Study Guide for "Service Management" Master Strategies and Techniques for Increasing Customer Value in Service Operations Comprehensive resources for study, practice, and exploration Problems offer hands-on practice in ...
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Service Management: An Integrated Approach to Supply Chain Management and Operations
By Cengiz HakseverService Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches ...
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Service Management: Theory and Practice
By Peter Daniels, John R. Bryson, Jon SundboBusinesses that offer one or an array of logistics- related services to other firms are often described as third-party logistics (3PL) providers (Skjøtt- Larsen 2000). They enable businesses to out- source some or all their logistics ...
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Service Management: An Integrated Approach to Supply Chain Management and Operations
By Barry Render, Cengiz HakseverThe discussion in this section has been adopted from William J. Baumol “Productivity Policy and the Service Sector ... R. Banker, A. Charnes, W. W. Cooper, J. Swarts, and D. A. Thomas, “An Introduction to Data Envelopment Analysis With ...
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Service Management: Operations, Strategy, and Information Technology
By James A. Fitzsimmons, Mona J. FitzsimmonsService Management: Operations, Strategy, and Information Technology
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Service Management: Operations, Strategy, Information Technology
By James A. Fitzsimmons, Mona J. FitzsimmonsThis title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.
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Service Management: Strategy and Leadership in Service Business
By Richard NormannExamines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the...
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Service Management: Strategy and Leadership in Service Business
By Richard NormannThis book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as ...
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Service Management: The New Paradigm in Retailing
By Jay KandampullyBernd Stauss held the First German Chair of Services Management at the Ingolstadt School of Management, Catholic University of Eichstätt-Ingolstadt (till 2010). The focus of his academic interests lies on management issues that emerge ...
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Service Management: An Integrated Approach to Supply Chain Management and Operations
By Barry Render, Cengiz HakseverService Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: Service SCM methods and approaches ...
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Service Management: Operations, Strategy, and Information Technology
By James A. Fitzsimmons, Mona J. FitzsimmonsDesigned for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.
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Service Management: Operations, Strategy, Information Technology
By James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev BordoloiThe Eighth Edition continues to acknowledge and emphasize the essential uniqueness of service management.
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Service Management: Operations, Strategy, and Information Technology
By James A. Fitzsimmons, Mona J. FitzsimmonsAccompanying CD-ROM contains ... "an assortment of valuable learning tools such as the latest version of ServiceModel software and interactive chapter quizzes--all of which facilitate a deeper understanding of service...
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Service Management: An Integrated Approach
By Bart van Looy, Paul Gemmel, Roland DierdonckAfter looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.
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Service Management: An Integrated Approach
By Bart van Looy, Paul Gemmel, Roland Van DierdonckThis edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services management: customers, employees and operations.
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Service Management: Operations, Strategy, Information Technology
By James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev BordoloiService Management: Operations, Strategy, Information Technology
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Service Management: Operations, Strategy, Information Technology
By James A. Fitzsimmons, Mona J. FitzsimmonsThis title contains current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry.
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Service Management: Operations, Strategy, and Information Technology
By James A. Fitzsimmons, Mona J. FitzsimmonsThe role of services in an economy - The nature of services - Service quality - Service strategy - New service development and process design - The supporting facility - Service facility location - The service encounter - Internet service - ...