Service Operations Management
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Service Operations Management: Improving Service Delivery
By Robert Johnston, Michael Shulver, Nigel SlackThis book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management.
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Service Operations Management: Improving Service Delivery
By Robert Johnston, Michael Shulver, Graham ClarkThe central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
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Service Operations Management: Improving Service Delivery
By Robert Johnston, Michael Shulver, Nigel SlackThis book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management.
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Service Operations Management
By Barry Render, Roberta S. Russell, Robert G. MurdickService Operations Management
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Service Operations Management
By Barry Render, Roberta S. Russell, Robert G. MurdickService Operations Management
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Service Operations Management
By Neville D. HarrisService Operations Management
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Service Operations Management: The Total Experience
By David ParkerThe control chart was one of the key tools introduced by quality gurus such as Deming, Juran and others. Deming[12] in particular was very influential in the spread of these statistically based methods to Japanese quality working ...
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Service Operations Management: Improving Service Delivery
By Robert Johnston, Graham ClarkThis book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.
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Service Operations Management: Improving Service Delivery
By Robert Johnston, Michael Shulver, Nigel SlackAnalyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of ...
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Service Operations Management
By Roger W. SchmennerMURDICK , ROBERT G. , BARRY RENDER , and ROBERTA RUSSELL , Service Operations Management . Boston : Allyn and Bacon , 1990 . PARASURAMAN , A. , LEONARD L. BERRY , and VALARIE A. ZEITHAML , “ Understanding Customer Expectations of ...
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Service Operations Management: Improving Service Delivery
By Robert Johnston, Graham ClarkThe central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
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Service Operations Management
By Jonah C. PardilloAlso discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service ...
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Service Operations Management: Strategy, Design, and Delivery
By Alan Muhlemann, Christine HopePresents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery.
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Service Operations Management: Improving Service Delivery, 2/E
By JohnstonService Operations Management: Improving Service Delivery, 2/E
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Service Operations Management
By Robert S. Sullivan, James A. FitzsimmonsIncludes index.
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Service Operations Management
By Robert Johnston, Graham ClarkLimp Blurb Johnston: Service Operations Management Approved version This major new text provides a refreshingly new, comprehensive and balanced introduction to Service Operations Management.
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Service Operations Management
Service Operations Management
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Service Operations Management: A Strategic Perspective
By John McManus, Jannis Angelis, Mats WinrothThis is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level. Accompanying online resources for this title can be found at bloomsburyonlineresources.com/service-operations-management.