Service Quality Management in Hospitality, Tourism, and Leisure
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Service Quality Management in Hospitality, Tourism, and Leisure
By Connie Mok, Beverley Sparks, Jay KadampullyOne of the earliest theories to find its way into the management literature was that of Frederic Winslow Taylor, based on his work at the Midvale Steel Company in Pennsylvania at the start ofthe twentieth century.
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Service Quality Management in Hospitality, Tourism, and Leisure
By Connie Mok, Beverley Sparks, Jay KadampullyPractitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.
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Service Quality Management in Hospitality, Tourism, and Leisure
By Jay Kandampully, Connie Mok, Beverley A. SparksThere is a strong link between tourism and travel. Travel refers to the spatial ... The problem is, however, in distinguishing between work and leisure activities, and activities undertaken for the purpose of subsistence (e.g., eating).
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SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE
By JULIAN SANDERSON.SERVICE QUALITY MANAGEMENT IN HOSPITALITY, TOURISM, AND LEISURE
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Service Quality Management in Hospitality, Tourism, and Leisure
By Jay Kandampully, Connie Mok, Beverley SparksPractitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.