James Robert Evans, William M. Lindsay ... Carla O'Dell and C. Jackson Grayson , Organization , ” Harvard Business Review ( July / “ Identifying and Transferring Internal Best PracAugust , 1993 ) , 80 . tices , " APQC White Paper ...
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Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.
The Management and Control of Quality
The market leader in quality management, this text is built on the strength and experience of well-known authors in the field.
Evans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past...