Total Quality Management
This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management.
... J. and Preece, D., Understanding, Managing and Implementing Quality, Routledge, London, 2002 Ciampa, D., Total Quality – A User's Guide for Implementation, Addison-Wesley, Reading, Mass., 1992 Cook, S., Customer Care – Implementing ...
Whitten , Neal , Managing Software Development Projects , Wiley , New York , 1990 . Wilson , Bill , ' Quality Training At FebEx ' , Quality Digest , 15 , No. 1 , January 1995 , pp . 40–43 . Zachara , Maciej , ' CRM W Klimacie B2B - cz .
Samantha Hoover “That which will not kill you will make you stronger—or put some hair on your chest,” reflected Stan Valencia, vice president of operations at Fielding Manufacturing, Cranston, RI. The custom injection molding company is ...
... AMP Benetton Disney World Domino's Pizza Dow Chemical Emerson Electric Federal Express General Electric GTE Herman Miller Hewlett - Packard Honda IBM L.L. Bean 3M Marion Merrell Dow Marriott MBNA America Merck Milliken Motorola NEXT ...
Total Quality Management
Commitment and policy. Organization for quality. Design for quality. Capability for quality.
Total Quality Management: The Route to Improving Performance
This study provides comprehensive coverage of the subject of total quality management. It presents a simple model for TQM, and is illustrated with numerous real-life cases.
The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
The book also demonstrates how quality management systems (QMS) should be effectively integrated with factors related to the environment, safety and maintenance to ensure business continuity, sustainability and social accountability.
Total Quality Management
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx,...
Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement.
This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
TOTAL QUALITY MANAGEMENT
If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality ...
Total Quality Management
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management.