Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product.
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product.
This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties ...
This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts.
"This textbook provides the understanding of all aspects of TQM and the implementation.
The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfaction--an important dimension of Total Quality Management--provided in ...
This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts.