TQM

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  TQM: a pictorial guide for managers

  By Peter Morris, John S. Oakland

  TQM: a pictorial guide for managers

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  TQM: Text with Cases

  By John S Oakland

  ... J. and Preece, D., Understanding, Managing and Implementing Quality, Routledge, London, 2002 Ciampa, D., Total Quality – A User's Guide for Implementation, Addison-Wesley, Reading, Mass., 1992 Cook, S., Customer Care – Implementing ...

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  TQM: Text with Cases

  By John S Oakland

  This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, ...

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  TQM: A Pictorial Guide for Managers

  By Peter Morris, John S. Oakland

  This book will show students and managers what they need to understand about Total Quality Management in the simplest, clearest and most memorable form.

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  TQM: Its Impact on Bottom Line Results

  By John S. Oakland, Steve R. Letza, Mohamed Zairi

  TQM: Its Impact on Bottom Line Results

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  TQM: gerência da qualidade total

  By James W. Cortada, Heitor M. Quintella

  Praticas de pesssoal num mundo orientando para a qualidade. Os computadores e a qualidade. Iniciando a implantacao da qualidade. O papel transformador da educacao. Sistemas de medidas para TQM em educacao.